- If a product is not delivered by the producer to our packing location for some reason, we will issue a credit on your account and send you a notification email.
- If you pick-up your order and a product is missing, please contact us within 12 hours of pick-up and we will provide a credit on your account.
- If either of these scenarios happen and you wish to request a refund on your credit card instead of a market credit, please let us know.
- Please note, if you fail to pick-up your order then your credit card will still be charged for the items and they will be donated to your local food shelf.
Healthy Roots wants to you to be completely happy with your Franklin County Farmers Market Online Experience! Feel free to contact us at any point at 802-524-8947 or firstname.lastname@example.org
The Healthy Roots Team